Our Pets Our Family LLC

330 E Wynbrook Dr
Oak Creek, WI 53154



Lily Mamas

Happy Client

Fluffy Cat

Frequently Asked Questions

Here are some frequently asked questions and answers. If you have additional questions that aren't covered here, please feel free to give us a call at (414)303-2504

  1. What are the Mobile Hospital hours?

    We see patients by appointment. Our appointments start at 9AM through 6PM Monday through Friday. We do offer a few appointments on the weekend and holidays.

  2. Do I need to have an appointment?

    Yes, patients are seen by appointment.

  3. What forms of payment do you accept?

    Cash, Check, Debit & Credit Cards

  4. Can I make payments?

    Payment is required at the time of service

  5. How do I know if my pet is in pain?

    Animals are good at hiding their pain, many pets will not cry, whine, or howl; however you will notice behavior and personality changes. They may limp, stumble or fall when moving. If your pet is able to move you may see slow movements. Your pet may flex their neck, hunch their back, flinch or tense their body when touched. A pet in pain may isolate himself/herself from the family; may become grouchy, or even aggressive when touched.  

  6. How do I know when it is time to put my pet to sleep?

    The decision to euthanize your pet is a personal one. The decision is typically made when your pet's medical condition cannot be reversed by medical, surgical, or homeopathic intervention. When your pet's organs are failing he/she is usually discomforted, nauseated and painful; The inability to use their limbs, eat, drink, control their bowels/bladder, uncontrolled seizures, painful tumors are some reasons to consider euthanasia.

    Here is a list by Dr VillaLobos, veterinary oncologist, that can help with making the decision...LIST

  7. What should I do in preparing for the appointment?

    In preparation you should consider if you want to have family, friends, pets around. You may have your pet in his/her favorite location eg (chair, bed, porch, backyard etc). Do give your pet his/her pain medication, treat, snack to make your pet as comfortable as possible. You may consider having his/her favorite toy or blanket nearby.

  8.  Will I have time with my pet after he/she is gone?

    Yes, you will have ample time to spend with your beloved pet before your pet is removed from your home

  9. What is the euthanasia process?

    The process involves two injections. The first is an injectable anesthesia which is given under the skin. This helps your pet relax and fall asleep. This may take 10-20 mins for full effect however the goal is to have your pet fully asleep so that he/she will not feel the second injection. When your pet is in a deep sleep the second injection ( the euthanasia solution) is given; usually it is given in a vein; at the end of this injection or shortly thereafter your pet will have passed.

  10. What happens to my pet after you remove him/her from my home?
    Your pet will be taken to a local pet crematory/cemetery or will be picked up by the staff of the crematory.

  11. Can I transport my pet to the crematory/cemetery?
    Yes, you can transport your pet to the crematory/cemetery; however you have to make arrangements with the facility beforehand, so that a staff member (of that facility) can meet you to receive your pet.

  12. When will I get my pet remains back?
    Remains/cremains are brought home in 7-14 business days

  13. Do you board pets?
    No, we are a mobile facility